At Ideum Group, we understand that support services are a critical component of any business solution. With this in mind, we are committed to providing you the highest quality support, backed by a responsive, knowledgeable in-house support team: no faceless, offshore support entity and NO pre-recorded scripts.
Our support program offers a full spectrum of customer assistance services. Ideum`s customer support specialists are highly knowledgeable, experienced support personnel. In addition to our web-based support system that allows our customers to report and track issues, we operate a 8/5 local Toll-Free technical support phone line to address any of our customers` business-critical issues.
In addition, our customers enjoy a wide range of documentation supporting the usage of our products. We offer customized service packages that fit to each organization’s size, needs and budget: Premier Support.
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